Contact Us
Contact Us is the help screen that brings together, in one place, every way to reach AdmCloud based on your need: sales, technical support, suggestions, billing or collections. It's designed to help you find the right channel quickly, instead of writing to a single generic address and waiting to be redirected.
What is it and what is it for?
This screen doesn't manage any of your company's data: it's a contact guide. It shows five cards, one per type of need, and on each one the available way (or ways) to reach out: chat, email or a web portal. It opens from the Documentation menu, always as the last item on the list, and you can also reach it from other places in the system that offer a "Contact Us" link (for example, the referrals screen or a new service request on the Customer Portal).
All the text, emails and links are shown automatically in your session's language (Spanish or English); you don't need to change anything manually.
How to use it
- Identify your need. Review the five cards on the screen: Do you have a commercial need?, Do you need support?, Do you have a suggestion?, Do you have a billing question? and Do you have a collections question?.
- Pick the numbered option inside the card that matches your case. Each card can have one or more ways to get in touch, numbered in the recommended order.
- Use the channel. Depending on the option, AdmCloud will open a chat window, your mail app with the recipient already filled in, or a web page in a new tab.
Main capabilities
- Sales: for quotes, new modules or plan information. You can open the sales chat at www.admcloud.net or email the sales team directly. If your company has an assigned sales representative, you'll also see their name and direct email as a third option; this only shows up when AdmCloud can confirm the representative assigned to your account, so not every company sees it.
- Support: for help using the system or technical issues. When the support chat is available for your session, a button opens the system's chat window directly (without leaving AdmCloud); otherwise, the support email is shown as the main option. Support chat is only turned on for desktop computers with the session in Spanish; on mobile devices or with the session in English, email is offered instead.
- Suggestions: opens, in a new tab, AdmCloud's suggestion portal so you can post and vote on improvement ideas, already signed in with your session.
- Billing: a direct email for questions about your AdmCloud invoices or receipts.
- Collections: a direct email for questions about payments, statements and outstanding balances with AdmCloud.
Key fields
| Item | What it is for |
|---|---|
| Sales chat | Link to AdmCloud's public website where you can chat live with the sales team. |
| Area email | Each card shows a different email (sales, support, billing or collections) already resolved in your language; clicking it opens your mail app with the recipient ready. |
| Sales representative | Name and email of the executive assigned to your company, when AdmCloud can confirm it. |
| Support chat | Button that opens the system's support chat window, when it's available for your session. |
| Suggestion portal | External link, signed in with your session, to post or review product improvement ideas. |
Availability, plans and conditions
- This screen is available to every user and every plan; it doesn't require any module, permission or prior activation.
- The sales representative option only shows up when AdmCloud can resolve it against its internal sales database; if it can't be confirmed (for example, in certain environments or if you don't have one assigned), the option simply doesn't show, and that's not an error.
- The support chat option only shows on desktop computers with the session in Spanish; in every other case, the support email is offered instead.
Tips and common mistakes
Pick the right channel for faster answers. Sales or billing questions sent to the support email tend to take longer to resolve, since each team works its own inbox.
I don't see my sales representative option. That's normal: it only shows up when AdmCloud can confirm the representative assigned to your company. You can still use the sales chat or the sales email.
I don't see the support chat button. Live chat is only available on desktop computers with the session in Spanish; from a phone or with the session in English, use the support email shown on the same card.
The first time, the chat takes a few seconds to open. So that screens load faster, AdmCloud no longer downloads the support chat along with every screen: it downloads it the moment you ask for it. While it gets ready, the button shows a loading indicator; there is no need to click again. From then on the chat opens right away.